{"xsrfToken":"918beeb724b206ed8513b2e62faf8e2455ab23d6_lout","branding":{"id":"38","key":"arad","name":"AgileTest - Request a Demo","portalBaseUrl":"/servicedesk/customer/portal/38"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/33ec3195-0c5f-4f0c-9e5d-58926540a41a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzZWMzMTk1LTBjNWYtNGYwYy05ZTVkLTU4OTI2NTQwYTQxYSI6WyJyZWFkIl19LCJleHAiOjE3NjUzNTUzMzEsIm5iZiI6MTc2NTM1NDczMX0.wjpkOmAsYld9WHTDvp6fIK16VA6UmNayigp6D_pAdvg&client=44691d4c-0418-4631-8311-4c9d25063a90&mode=fit","logoId":"33ec3195-0c5f-4f0c-9e5d-58926540a41a","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"DevSamurai","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"DevSamurai","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#032e57","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"38","key":"arad","projectId":10139,"serviceDeskId":38,"name":"AgileTest - Request a Demo","description":"<p>Welcome! You can raise a request for AgileTest - Request a Demo using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/38","reqTypes":[{"id":"398","name":"Demo Request","descriptionHtml":"","callToAction":"Demo Request","introHtml":"<p>Got a testing</p>","icon":10511,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[64,62],"key":""},{"id":"339","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10545,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[64],"key":""},{"id":"340","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10546,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[64],"key":""},{"id":"330","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10568,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[63,62],"key":""},{"id":"333","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10561,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[63],"key":""},{"id":"343","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10543,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[64],"key":""},{"id":"334","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10548,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[65,66,62],"key":""},{"id":"335","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10539,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[63,66,62],"key":""},{"id":"336","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10555,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[65,66],"key":""},{"id":"331","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10544,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[64,62],"key":""},{"id":"342","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10540,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[64],"key":""},{"id":"345","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10577,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[63],"key":""},{"id":"344","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10574,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[63,65],"key":""},{"id":"341","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10553,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[64,62],"key":""},{"id":"338","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10550,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"332","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10554,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"337","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10547,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":62,"name":"Common Requests"},{"id":63,"name":"Computers"},{"id":64,"name":"Logins and Accounts"},{"id":65,"name":"Applications"},{"id":66,"name":"Servers and Infrastructure"}],"orderMapping":{"64":[398,331,339,340,341,342,343],"62":[398,330,331,334,335,341],"63":[330,333,335,344,345],"66":[334,335,336],"65":[334,336,344]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0710ef2-9dbb-3d12-a0e8-9d7226dbabf4","appLinkName":"","appLinkUrl":"","spaceKey":"ARAD","spaceName":"AgileTest - Request a Demo","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ARAD","serviceDeskId":38,"kbLinkDomainURLs":["https://devsamurai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ARAD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNTU5MzEsIm5iZiI6MTc2NTM1NDczMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.KxmjYUlTuKEtSAqJ7L9prWvjJinUYsuODoqE1VgNzOI","targetCollection":"upload-project-10139","endpointUrl":"https://api.media.atlassian.com","clientId":"44691d4c-0418-4631-8311-4c9d25063a90","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":398,"projectId":10139,"issueType":{"id":"10147","name":"[System] Service request"},"form":{"name":"Demo Request","descriptionHtml":"","callToAction":"Demo Request","intro":"<p>Got a testing</p>","instructions":"","icon":10511,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10029","fieldConfigId":"10129","label":"Your Team Size","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please share anything to help us prepare for the Demo session better","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/38/create/398","requestValidateBaseUrl":"/servicedesk/customer/portal/38/validate/398","calendarParams":{"firstDay":0,"date":"2025-12-10T08:18:51+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0710ef2-9dbb-3d12-a0e8-9d7226dbabf4","appLinkName":"","appLinkUrl":"","spaceKey":"ARAD","spaceName":"AgileTest - Request a Demo","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ARAD","serviceDeskId":38,"kbLinkDomainURLs":["https://devsamurai.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzNTU5MzEsIm5iZiI6MTc2NTM1NDczMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.KxmjYUlTuKEtSAqJ7L9prWvjJinUYsuODoqE1VgNzOI","targetCollection":"upload-project-10139","endpointUrl":"https://api.media.atlassian.com","clientId":"44691d4c-0418-4631-8311-4c9d25063a90","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=devsamurai","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"918beeb724b206ed8513b2e62faf8e2455ab23d6_lout","baseUrl":"https://devsamurai.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://devsamurai.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"44691d4c-0418-4631-8311-4c9d25063a90","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e2ea6d0be33147358e0fac34929f8bdd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://devsamurai.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}