{"xsrfToken":"3f1a63b8fa1700c00f7f97bda2bf45540357bdb9_lout","branding":{"id":"6","key":"tbsd","name":"TeamBoard ProScheduler Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005fa1","headerLinkHoverBGColor":"#005fa1","headerBadgeColor":"#005fa1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/33ec3195-0c5f-4f0c-9e5d-58926540a41a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzZWMzMTk1LTBjNWYtNGYwYy05ZTVkLTU4OTI2NTQwYTQxYSI6WyJyZWFkIl19LCJleHAiOjE3NDM2MzQ4NjAsIm5iZiI6MTc0MzYzNDI2MH0._pWxV4opAQux74Ah2n5u_R_4KsLlxXiXbGTmExK25fY&client=44691d4c-0418-4631-8311-4c9d25063a90&mode=fit","logoId":"33ec3195-0c5f-4f0c-9e5d-58926540a41a","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"DevSamurai","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"DevSamurai","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#032e57","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"tbsd","projectId":10030,"serviceDeskId":6,"name":"TeamBoard ProScheduler Support Desk","description":"<p>Welcome! You can raise a Team Board Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"48","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[10],"key":""},{"id":"50","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[10],"key":""},{"id":"49","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[10],"key":""},{"id":"52","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[10],"key":""},{"id":"53","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[10],"key":""},{"id":"54","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"47","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[10],"key":""},{"id":"51","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[47,52,54,53,49,48,50]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0710ef2-9dbb-3d12-a0e8-9d7226dbabf4","appLinkName":"System Confluence","appLinkUrl":"https://devsamurai.atlassian.net/wiki","spaceKey":"TBSD","spaceName":"Team Board Support Desk","spaceUrl":"https://devsamurai.atlassian.net/wiki/spaces/TBSD","isServer":false},"labels":[],"projectKey":"TBSD","serviceDeskId":6,"kbLinkDomainURLs":["https://devsamurai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TBSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MzU0NjAsIm5iZiI6MTc0MzYzNDI2MH0.EDNPM2dKXLLAYMLzWGibRiiyWeH20FOk21uqnVtncWg","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"44691d4c-0418-4631-8311-4c9d25063a90","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":52,"projectId":10030,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10476,"iconUrl":"https://devsamurai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Hosting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10056","label":"Cloud Edition","selected":false,"children":[]},{"value":"10057","label":"Data Center Edition","selected":false,"children":[]},{"value":"10058","label":"Server Edition","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10151","fieldConfigId":"10445","label":"App subscription","description":"(OPTIONAL) ProScheduler payment plan","descriptionHtml":"<p>(OPTIONAL) ProScheduler payment plan</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10135","label":"Monthly billing","selected":false,"children":[]},{"value":"10136","label":"Annual billing","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10152","fieldConfigId":"10446","label":"License size","description":"(OPTIONAL) Number of seats in your Jira licence","descriptionHtml":"<p>(OPTIONAL) Number of seats in your Jira licence</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10153","fieldConfigId":"10447","label":"Jira Data Center version","description":"(OPTIONAL) Your Jira Data Center version. Example: 10.0.0","descriptionHtml":"<p>(OPTIONAL) Your Jira Data Center version. Example: 10.0.0</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10154","fieldConfigId":"10448","label":"ProScheduler Data Center app version","description":"(OPTIONAL) Your ProScheduler Data Center app version. Example: 3.4.0","descriptionHtml":"<p>(OPTIONAL) Your ProScheduler Data Center app version. Example: 3.4.0</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/52","calendarParams":{"firstDay":0,"date":"2025-04-02T22:51:00+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0710ef2-9dbb-3d12-a0e8-9d7226dbabf4","appLinkName":"System Confluence","appLinkUrl":"https://devsamurai.atlassian.net/wiki","spaceKey":"TBSD","spaceName":"Team Board Support Desk","spaceUrl":"https://devsamurai.atlassian.net/wiki/spaces/TBSD","isServer":false},"labels":[],"projectKey":"TBSD","serviceDeskId":6,"kbLinkDomainURLs":["https://devsamurai.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NDY5MWQ0Yy0wNDE4LTQ2MzEtODMxMS00YzlkMjUwNjNhOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MzU0NjAsIm5iZiI6MTc0MzYzNDI2MH0.EDNPM2dKXLLAYMLzWGibRiiyWeH20FOk21uqnVtncWg","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"44691d4c-0418-4631-8311-4c9d25063a90","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=devsamurai","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3f1a63b8fa1700c00f7f97bda2bf45540357bdb9_lout","baseUrl":"https://devsamurai.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://devsamurai.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"44691d4c-0418-4631-8311-4c9d25063a90","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5577e040b70241c48a8564752d3ca79f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}