Page Comparison

Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum number of users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) in the same instance, you pay the 50-user price for apps.

Note: While this app has features specific to Jira Service Management and Jira Software, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

• Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.

• Monthly subscriptions with more than 10 users are billed per user, starting with the first user.

• Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

Annual subscriptions may offer a discount depending on the number of users purchased.

Apps are billed based on the number of users in your Atlassian product.

For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps.

For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

Note: While this app has features specific to Jira Service Management and Jira Software, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

For our Cloud plan, we offer Free for up to 10 users.

Additionally, we offer special pricing for academic, community, or open-source licenses. Please see the details below for more information

1. Cloud app

Yes. Academic, community, and open-source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

2. Data Center app

For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Open-source licenses are not available for Data Center apps but we do offer Data Center Community subscriptions (covering both product and Marketplace apps). If you wish to apply for the Atlassian Community license then please refer to this documentation.

We accept major credit cards, PayPal, and other payment methods as supported by Atlassian's billing system. Visit here for more information

TeamBoard TimePlanner billing is handled by Atlassian. To access your invoices and quotes, please visit Atlassian's licensing page.

For detailed instructions on understanding your invoice, refer to the Atlassian support document: Understand your Invoice.

When you purchase a new self-managed license or renew/upgrade an existing self-managed license, a new license key is added to the billing & technical contact's my.atlassian.com account.

For additional questions, create a ticket to our support desk, and we will assist you as best we can