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Only Jira Project Admins can enable and configure AssetIT Panels. |
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For Jira Service Projects:
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1. Linked Assets Panel
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You can configure the Linked Assets panel |
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in both internal tickets and on the JSM customer portal. This includes the ability to enable or disable the panel as needed and to customize asset display filters to ensure that only the most relevant assets are shown. |
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Resources: Choose the types of resources (e.g., Asset, Accessory, license) that should be displayed in the panel. Leaving this blank will show all available resources.
Inventories: Select specific inventories if you want to display resources only from those inventories. If left blank, the panel will show resources from all inventories.
Resource Filter: This setting allows you to filter resources based on their availability or assignment:
Only show available/unassigned resources: Displays resources that are currently unassigned and available to be checked out.
Only show resources of the reporter: Shows resources assigned to the user who reported the issue (note: this is not applicable for external customers accessing the customer portal).
Only show resources of the assignee: Displays resources assigned to the user assigned to resolve the issue (note: this is also not applicable for external customers on the customer portal).
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Caution:
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After configuring, click Save to apply your settings.
2. Asset Booking
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The Asset Booking panel is exclusively available on the JSM customer portal and is visible only to Jira users. This panel enables authenticated Jira users to book or reserve assets directly through the portal. |
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The configuration steps for the Asset Booking panel are similar to those for the Linked Assets panel, including enabling/disabling the feature and customizing asset display filters.
Additional Resources
What is Inventory in AssetIT? →Need help? Submit your concerns at our Support Desk. Our support team will be in touch right away!