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Basics

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titleWhat are Asset Types?

Asset Types are categories that classify different types of assets within the system.

They help organize and track assets based on their unique characteristics and functionalities, enabling efficient management and analysis.

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titleWhere is the data stored?

Your data is stored on Google Cloud globally in all regions, using Cloud SQL from GCP. All data is encrypted before being stored in database tables and encrypted while being transmitted between the client and server. Please check this as a reference.

Please note that the data is app related, not your personal data. DevSamurai does not collect, process, or store any personal or identifiable information across our apps and services.

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titleHow secure is my data with AssetIT

Your data security is our top priority. AssetIT has SOC 2 Type II Compliance and undergoes regular penetration testing to ensure robust security. For more detailed information, please visit our Trust Center.

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titleWhat happens when my trial period for AssetIT ends?

After the trial period for AssetIT ends, your subscription will automatically activate. Atlassian provides flexibility in managing your subscription preferences. To view or modify your subscription details, such as changing your billing cycle between annual and monthly options, you can go to the "Billing" section under "Settings" in your Atlassian administration console.

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titleDoes AssetIT fee include Jira Customers?

AssetIT is a third-party plugin for Jira, so billing and licensing are governed by Atlassian's terms. Atlassian defines "Customers" as "unlicensed users," meaning they are not included in the fee calculation. (Learn more about project roles in Jira at: Atlassian document)

To see the number of users Atlassian will charge for, navigate to your Jira account settings (the Gear icon) > Billing. There, you’ll find the number of users being billed and the next price estimate.

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titleHow do I extend my trial?
For Data Center:

  • For Data Center edition, you can extend your app trial up to 5 times - in other words, for up to six months. 

  • Extend your trial by generating a new evaluation license key from the Atlassian Marketplace. To proceed, follow these steps:

    • Navigate to Manage Add-ons in the JIRA Administration

    • Find the IT Asset Management for Jira plugin

    • Delete the existing license key

    • Click the Free Trial button

You should now have a new trial license for 30 days.

For Cloud:

In the Cloud edition, extending trial licenses can be challenging due to Atlassian's policies. However, we offer free usage for up to 10 users, and if you require an Asset Management for Jira trial license for the Cloud edition, it may still be possible. All you need to do is reach out to us by creating a ticket through our Support Desk, and our team will be happy to assist you.

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