Pricing FAQs

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

Apps are billed based on the number of users in your Atlassian product.

For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps.

For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

Note: While this app has features specific to Jira Service Management and Jira Software, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Open-source licenses are not available for Data Center apps but we do offer Data Center Community subscriptions (covering both product and Marketplace apps). If you wish to apply for the Atlassian Community license then please refer to this documentation.