How should critical bugs be reported to us?

Owned by Vinh Do
Jul 08, 2024
3 min read

To ensure that critical bugs are promptly addressed, we need some important information to investigate and fix bugs such as:

  • A HAR file

  • Console log file

  • Server log (for Data Center Version)

Please follow the steps below to send us all the information in one message. This will help us investigate and resolve issues faster!

How to get the HAR file?

  1. Right-click on browser

  2. Click on Inspect to open the Browser developer tool

  1. Switch to the Network tab and check for the Preserve log checkbox

  1. Reload our app. Please don’t close the browser developer tool

  1. Reproduce your issues. After your issues are successfully reproduced → Click on the download icon to download the HAR file

 

How to get the Console log file?

  1. Right-click on browser

  2. Click on Inspect to open the Browser developer tool

  1. Switch to Console tab

  1. Reproduce your issues. After your issues are successfully reproduced → Right-click on the Console log tab and click on Save as to save the console log file.

How to get the Server log for the Data Center version?

  1. Use the Jira admin account

  2. Navigate to the Setting → System → Logging and Profiling tab

  1. Scroll the same page below to go to the Default Loggers section and click on the Configure link

  1. Enter the Package name as “com.devsamurai” and the Logging level as “Debug”. Click on Add.

  1. Reproduce your issues. After your issues are successfully reproduced, access Setting → System → open Troubleshooting and support tools tab → switch to Create support zip tab

  2. Click on the Create Zip button

  1. Download support zip file

Send all files to us via the support portal

By following these steps, you will ensure that critical bugs are reported accurately and promptly so that we can take appropriate action to resolve them as quickly as possible.

After obtaining all the necessary files, please open a ticket and send them to us through this portal: https://devsamurai.atlassian.net/servicedesk/customer/portals

Thank you for your cooperation in helping us maintain a high-quality product experience!

DevSamurai - Team Unified Stronger